Privacy Policy & Refund Policy

Last Updated: August 7, 2026

PART 1: PRIVACY POLICY

At ExamAirways ([https://examairways.com](https://examairways.com)), we respect your privacy and are committed to protecting the personal data of our users, students, and candidates. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, enroll in mock tests, or purchase digital study materials.

1. Information We Collect

We collect the following types of information when you interact with ExamAirways:

  • Personal Identity Data: Name, email address, mobile number, and aviation course or module interest (e.g., CPL, ATPL, AME).
  • Account & Usage Data: Username, encrypted passwords, mock test attempt history, quiz scores, and study progress.
  • Technical Data: IP address, browser type, device identifiers, and operating system collected automatically via server logs and analytics cookies.
  • Payment Details: Payments are processed securely via third-party payment gateways. ExamAirways does NOT store or process your credit/debit card numbers, UPI PINs, or banking passwords on our servers.

2. How We Use Your Information

We use your personal data to:

  • Grant access to digital study materials, online test series, and private updates.
  • Process transactions and send order confirmations, receipts, and account updates.
  • Track test performance and improve our question banks and website functionality.
  • Send important announcements regarding syllabus changes, DGCA exam updates, or platform features.
  • Prevent fraudulent activity, unauthorized account sharing, and automated scraping.

3. Data Protection & Sharing

  • No Sale of Data: ExamAirways does not sell, rent, or trade your personal information or contact details to third-party marketers.
  • Third-Party Service Providers: We share necessary data only with trusted service providers essential to our operations (e.g., cloud hosting providers, transactional email services, and payment gateways).
  • Legal Compliance: We may disclose information if required by law, regulation, or court order to protect our rights or the safety of our users.

4. Cookies & Analytics

ExamAirways uses cookies and similar tracking technologies to store user preferences, optimize session management, and gather aggregate traffic analytics. You can disable cookies in your browser settings, though certain features of the mock testing portal may not function properly.

PART 2: REFUND & CANCELLATION POLICY

Because ExamAirways provides immediate, digital access to proprietary question banks, mock exams, downloadable study notes, and educational databases, our refund and cancellation policies are structured as follows:

1. Digital Goods Non-Refundable Policy

  • All Sales Are Final: Due to the intangible nature of digital study materials and instant access to online test databases, purchases of including but not limited subscriptions, question banks, mock test series, and notes are strictly non-refundable once access is granted.
  • No Trial/Satisfaction Refunds: We encourage users to review site previews, and course descriptions available on ExamAirways prior to making a purchase.

2. Exceptions & Refund Eligibility

A refund or store credit may be issued only under the following verified conditions:

  1. Duplicate Payment: If you were charged twice for the same transaction due to a technical error or payment gateway glitch, the duplicate amount will be refunded in full.
  2. Technical Access Failure: If payment was debited but access to the purchased database/module was not granted within 24 hours, and our technical support team is unable to resolve the issue within 48 hours of being notified.

3. Non-Eligible Refund Scenarios

Refunds will NOT be provided if:

  • You change your mind after accessing or downloading the study materials.
  • You fail an examination or are unsatisfied with your exam results.
  • Your account is suspended or terminated due to a violation of our Terms & Conditions (e.g., account sharing, credential leaking, or content scraping).

4. How to Request a Refund (Eligible Cases)

To request a refund for duplicate charges or technical non-delivery:

  1. Email our support team at examairways@gmail.com within 3 days of the transaction.
  2. Include your registered Email/Phone number, Transaction ID, Payment Receipt, and a screenshot of the issue.
  3. Upon verification, approved refunds will be processed back to the original payment method (Bank Account, UPI, or Card) within 5 to 7 business days.

5. Order Cancellation

Orders cannot be canceled once the payment has been successfully processed and account access has been provisioned.

PART 3: CONTACT INFORMATION

For questions regarding data privacy, account deletion requests, or payment issues, please reach out to us:

  • Official Website:https://examairways.com
  • Support Email: examairways@gmail.com
  • Help Desk: Contact us directly via our official website support form or Telegram channel.